Help & Customer Support

How can we help with your media tasks?

Find help with supported formats, export handling and common issues. Browse the resources below and check the available contact options.

Contact Support Browse Common Questions
Documentation & Self-Service

Recommended Help Resources

Supported Formats

Containers, codecs, and resolution limits

File Processing Guide

In-browser render speeds & export options

Task Guides

Step-by-step editing and trimming workflows
Direct Inquiries

Contact our support team

Provide as much detail as possible so we can diagnose processing discrepancies or export errors accurately.

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Part 1: Your Contact Information

We will only use this address to reply to your inquiry.

Part 2: Issue & Task Details

Helpful details: did it happen at 99% export, during playback preview, or immediately upon upload?

Please do not include passwords, payment details, or private files. See our Privacy Policy.

Before you send

When an export fails, check these browser conditions:

  • Hardware acceleration: Ensure browser acceleration is enabled in Chrome/Edge/Firefox settings.
  • Available device memory can affect processing. Close unused browser tabs and check the tool’s file requirements.
  • Container formats: Confirm your input file is not DRM-protected or proprietary camera RAW.
Typical response window: 1 business day
Engineering Support Operations

Use the support contact options to describe the issue. See the Privacy Policy for information about support messages.

Frequently Asked Questions

Answers to common questions

Answers about file handling, supported formats, exports and browser requirements.

Are my video and audio files uploaded to your servers?

Processing methods vary by tool. Check the selected tool’s file-handling information before adding files.

For information about file processing and retention, see our Privacy Policy for specifics.

What video and audio formats does Ucut support?

Ucut supports widespread media formats including MP4, WebM, MOV, MP3, WAV, AAC, and OGG. Codec compatibility is aligned with broad browser playback standards (H.264, VP9, AV1, AAC, and Opus).

For an exhaustive breakdown of container specs, check our Supported Formats directory.

Why did my export stop or fail near the end?

An export halt at 90% or above almost always indicates browser RAM exhaustion when packaging the final output container.

We recommend closing background browser tabs, restarting your browser session, or exporting in segments if working with 4K resolution files over 1GB. Further diagnostic tips are in our File Processing Guide.

Does Ucut put a watermark on exported videos?

Export conditions vary by tool. Check the selected tool’s current output and watermark information before saving.

Do I need to install plugins or extensions to use Ucut?

No installation or software plugin is required. All tools run directly in any standard, modern web browser including Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari.

How does Ucut relate to Imivo?

Ucut focuses on practical, single-purpose browser utilities for everyday tasks. For users seeking cloud-rendered automated workflows, generative creation, or broader multimedia pipelines, Imivo provides an advanced creative platform.

Learn more about the ecosystem on our About Us page or visit Imivo.ai.

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